Frequently Asked Questions

Here, you’ll find answers to some of the most commonly asked questions, neatly organized by category. Whether you're curious about jewellery, luxury designer handbags, watches, or selling your gold, we’re here to help.

If you don’t see the information you’re looking for or need further assistance, feel free to reach out to us anytime at info@barrysjewellers.com. We’re happy to help!

Monday – Friday: 10am – 5pm EST

No, there is no appointment required.
However, if you want to sit down with a specific sales associate, we highly recommend calling us at +1 905-639-6678 to set up an appointment.

Yes, we offer customization services for engagement rings. You can choose from a variety of settings, stones, and metals to create a unique piece that reflects your personal style.

Absolutely! Our custom jewellery service allows you to design one-of-a-kind pieces. You can collaborate with our in-house designer to bring your vision to life, ensuring your jewellery is unique and personal. For more details, please visit our Custom Jewellery Design page.

Yes, we provide professional jewellery appraisals for insurance, estate, or resale purposes. Each appraisal is conducted by our certified in-house gemologists and includes a detailed description of your jewellery, its current market value, and a photograph of the piece. For additional information, please check out our Appraisal Services page.

We recommend you get your jewellery re-appraised every 5 years. The value of your jewellery may increase over time due to the fluctuation of the price of diamonds in the metal. Because of this, you want to be sure that your jewellery is valued at the appropriate price for how much it is worth in case something were to happen.

We recommend regular cleaning and proper storage to keep your jewellery in excellent condition. For specific care instructions based on the type of jewellery or gemstones, please refer to our Product Care Guide.

Cut

Colour

Clarity

Carat Weight

We work closely with Maple Leaf Diamonds and other partners to ensure our diamonds are conflict-free. Please visit our conflict free sourcing section here.

Yes, we offer Diamond Alternatives. Moissanite, Lab Created Diamonds, and Gemstones are all options as alternatives to diamonds. Our Sales Associates are more than happy to assist in finding the right piece for you. Contact us at

+1 905-639-6678.

Yes, we offer all kinds of different metals including 10-18kt White or Yellow Gold, Rose Gold, Platinum, Palladium, …

Lab-grown jewellery features diamonds or gemstones that are created in a controlled laboratory environment rather than mined from the earth. These stones are chemically, physically, and optically identical to their natural counterparts, offering exceptional beauty and value.

Yes! Lab-grown diamonds are 100% real diamonds. They have the same carbon structure, brilliance, and hardness as mined diamonds. The only difference is their origi —lab-grown diamonds are created above ground using advanced technology.

Lab-grown diamonds are generally considered a more sustainable choice. They require significantly less land disruption and water usage, and produce fewer carbon emissions compared to traditional diamond mining.

To the naked eye, no. Even gemologists need specialized equipment to distinguish between lab-grown and mined diamonds. Both types are graded and certified by leading gemological institutes like IGI or GIA.

Absolutely. Reputable lab-grown diamonds are graded and certified by the same independent laboratories that certify
natural diamonds. You’ll receive a report detailing the stone’s cut, clarity, color, and carat weight.

Yes! We offer a carefully curated selection of lab-grown diamond jewellery, including engagement rings, earrings, and custom pieces. All are crafted with the same precision, care, and ethical standards you expect from Barry’s. Shop now

Estate jewellery refers to any piece that has been previously owned. It can include vintage, antique, or more recent styles, and often features unique craftsmanship and timeless character.

Yes. At Barry’s Jewellers, every estate piece is carefully inspected, authenticated, and professionally cleaned or restored as needed. We ensure each item meets our high standards for quality and condition.

All antique and vintage pieces are estate jewellery, but not all estate jewellery is antique. Typically, antique refers to pieces over 100 years old, vintage to those over 20 30 years, and estate simply means previously owned.

Often, yes. Estate jewellery offers exceptional value—sometimes below original retail—while maintaining or increasing in character, craftsmanship, and uniqueness.

Absolutely. Many estate pieces can be resized or altered to suit your needs. We offer professional services to help make your piece uniquely yours while preserving its integrity.

Yes! Purchasing estate jewellery is an Eco-conscious choice. It reduces the demand for newly mined materials and extends the life of beautifully crafted pieces.

Yes, we do buy and trade Luxury Designer handbags. Feel free to reach out to us for more details.

Yes, we buy pre-owned luxury handbags. To initiate the assessment process, please provide photos of the handbag(s) and let us know if you have any accompanying documentation, such as receipts or paperwork, original packaging, or dust bag to info@barrysjewellers.com.

Following this initial review, we will invite you for an in-person assessment to determine our interest in proceeding with the purchase..

Please note that our handbags are pre-owned. Unless otherwise stated, they may show signs of wear. We provide detailed pictures to accurately describe the condition of each item. BARRY'S is not directly affiliated with any brand, and all items are authenticated by a third-party service, Entropy.

Yes, every handbag we sell is 100% authentic. We use Entrupy, a trusted third party authentication service, to verify the authenticity of each bag. Each purchase comes with an Entrupy certificate, ensuring the bag's legitimacy.

To ensure the highest level of accuracy, we use Entrupy—a state-of-the-art AI authentication tool. It captures microscopic
images of each item and analyzes them using advanced algorithms, delivering a 99.1% accuracy rating. Learn more about the authentication process.

Yes, we do sell luxury watches. We have an ever-changing selection of prestigious luxury brands such as Rolex, Omega, TAG Heuer, Cartier, Jaeger-LeCoultre, Montblanc, Patek Philippe, Tudor, Ulysse Nardin, ...

Visit us at our location at 701 Guelph Line in Burlington for currently Luxury Watches in Store.

We are pleased to confirm we buy luxury watches including esteemed brands such as Rolex, Omega, TAG Heuer, Cartier, Jaeger-LeCoultre, Montblanc, Patek Philippe, Tudor, Ulysse Nardin, …

Yes, we provide expert watch repair
services. Find out more

To keep your watch in top condition, we recommend regular maintenance, such as cleaning and servicing every few years. Store your watch in a safe, dry place and avoid exposure to extreme temperatures and moisture. Visit product care

Yes, from the date of purchase, you receive a One-Year Warranty.

We offer a selection of luxury watches from brands such as Rolex, Omega, TAG Heuer, Cartier, Jaeger-LeCoultre, Montblanc, Patek Philippe, Tudor, Ulysse Nardin, ...

You can always give us a call for current inventory. If you are looking for a specific timepiece, we are more than happy to assist to find your dream watch.

Yes, we buy gold in various forms, including jewellery, coins, and bullion. Our in-house Gold Buy Team including a GIA-certified gemologist, will provide a fair market value for your gold.

Yes, we do buy both coins and paper money. Bring your items in for an evaluation. No appointment is needed.

We do not provide quotes over the phone because items need to be seen and possibly tested in person to accurately assess their value. Please visit us in-store for a proper evaluation.

We buy all types of gold, including jewellery, coins, and bullion. We also purchase scrap gold and broken pieces.

The value of your gold is based on its weight, purity, and the current market price. Our experts will assess your items and provide a fair and competitive offer.

Yes, we offer the option to trade your gold for store credit, which can be used towards any purchase in our store.

Yes, after we evaluate your gold, you can choose to receive payment immediately.

Yes, any jewellery purchase over $1000 will come with a written appraisal for insurance purposes. This document will be sent with all other paperwork in the same package as your purchase.

We accept a variety of payment methods, including the major credit cards MasterCard and VISA, and e-Transfer within Canada. Wire transfers are accepted for worldwide purchases. For security reasons, we do not accept payments over the phone. In-store, we accept MasterCard, VISA, American Express, and cash.

No, we do not offer financing options.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order. All shipping information can be found here.

All information on shipping can be found here.

All information on returns and exchanges can be found here.

Yes, we do! The pricing will vary due to how many sizes you require to go up or down. Please visit us in-store for a proper quote and details.

We can customise jewellery by setting your own precious stones and diamonds into almost any setting of your choice. To inquire, contact info@barrysjewellers.com with your request.

Yes, what you are looking for is a semi-mount ring. They can be found here.

Yes! Barry’s in-house goldsmiths are more than qualified to repair your jewellery. To inquire, email us at info@barrysjewellers.com or chat with our Customer Service Team.

Please bring your jewellery to our location at 701 Guelph Line for us to inspect it and give you an appropriate quote.

Yes. Send us your information, and we’d be happy to try and help match what you have.

When you purchase your ring from Barry’s, your first resizing is FREE.

Almost all rings can be sized; however, there are always some exceptions. If your ring is made with diamonds on the shoulders (diamonds along the sides of the band), an intricate design, or eternity bands, we would have to take a look at the ring to determine if it is something we can resize to your requested size. To properly answer this question, it is best to bring the ring in so we can take a look at it.